Terms & Conditions
Ventara facilitates appointment-related SMS communications on behalf of participating healthcare clinic clients.
Consent to Receive Messages
Patients opt in to receive SMS communications from participating clinics through the following documented methods:
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1. Website Appointment Request Form
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Patients visit the clinic’s website and complete an appointment request form.
Before submitting the form, they are required to check an unchecked consent box that states:
“By providing your phone number and checking this box, you agree to receive appointment confirmations, reminders, and service-related SMS messages from [Clinic Name]. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance. View our Privacy Policy at [Privacy URL] and Terms at [Terms URL].”
The checkbox is not pre-selected and submission cannot occur without acknowledgment.
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2. Verbal Consent During Scheduling Call
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When a patient calls the clinic to schedule an appointment, staff read the following consent script before sending any SMS:
“May we send you appointment confirmations and reminders via text message? Message frequency varies. Message & data rates may apply. You can reply STOP to opt out at any time or HELP for assistance.”
SMS messages are only sent after the patient verbally agrees.
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3. Digital or Paper Intake Forms (In-Office)
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Patients completing intake forms in-office or digitally are presented with SMS consent language that states:
“By signing below or selecting consent, you agree to receive appointment-related SMS messages from [Clinic Name]. Message frequency varies. Message & data rates may apply. Reply STOP to opt out or HELP for assistance.”
Consent is stored in the clinic’s patient record system.
Message Content Disclosure
Messages are strictly transactional and relate only to:
Appointment confirmations
Appointment reminders
Missed appointment follow-ups
Scheduling coordination
Service-related support communications
No marketing or promotional messages are sent.
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Opt-Out Instructions
All SMS messages include:
“Reply STOP to opt out. Reply HELP for assistance.”
When a user replies STOP, they are unsubscribed
Message Frequency​
Message frequency varies depending on appointment activity and patient interaction.
Opt-Out Instructions
Patients may opt out of SMS communications at any time by replying:
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STOP to unsubscribe
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HELP for assistance
After opting out, no further SMS messages will be sent unless the patient re-enrolls.
Healthcare Disclaimer
Ventara is not a healthcare provider and does not provide medical advice or clinical services. All medical decisions and patient care remain the responsibility of the healthcare provider.
Contact
If you have questions about our Terms and Conditions, please contact us at:
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Ventara